Customer Success Manager (gn) Enterprise

What You'll Do 

• Lead the Customer journey from late-stage Sales to full onboarding and beyond.
• Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
• Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts.
• Monitor Customer sentiment and health and proactively address potential issues.
• Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
• Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
• Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
• Represent the voice of the customer, with data,within internal discussions.

• Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
• Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite.
• Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
• Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
• Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
• Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira).
• Proactive mindset with a focus on continuous improvement.
• Professional proficiency in German and English
• Willingness to travel as needed to meet your Customers and attend trade fairs.
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

• Ideally, you are based in one of the following regions: Rhine-Main, Munich, Stuttgart, Düsseldorf, or Cologne/Bonn

• You have a past in a technical role or are curious enough to have learned towrite code, pursue a no/low-code project, or even program a robot.
• You're passionate about technology, its potential to transform industries, and you contaminate others with that passion.
• You work or have worked in production, manufacturing or industrial automation.